Account, not deactivation
We remove the authentication account and associated active profile data after verification.
SautiLink Cloud Engine · Data control
Delete your account and associated data.
This page provides the current external deletion route for SautiLink Cloud Engine. Account deletion removes the account, not merely disables sign-in.
Protected process
Requests must come from the registered email so another person cannot delete your account.
Clear exceptions
Any limited legal, security or backup retention is explained rather than hidden.
Web and future apps
This public route supports external requests; store apps will also expose in-app initiation.
Current deletion method: send a request from the email address registered to your SautiLink Account. We will verify ownership, process deletion and confirm completion.
Request account deletion
Use your registered email
Open the email account connected to the SautiLink Account you want deleted.
Send the deletion request
Email [email protected] with the subject SautiLink Account Deletion Request.
Identify the account safely
Include the registered email and username. If you also want Telegram preferences removed, include the Telegram user ID shown in the bot's Settings screen.
Complete ownership verification
We may send a confirmation to the registered email or ask for limited non-secret account information. We will never ask for your password or OTP.
Receive completion confirmation
After the active account record is removed, we will send confirmation to the requesting email address.
What account deletion covers
After verification, deletion normally removes the following from active SautiLink systems:
- the Supabase authentication user and active login sessions;
- the SautiLink Account profile, including username, full name and optional avatar URL;
- account communication preferences and any stored optional WhatsApp profile fields;
- future account-linked Cloud Engine history or saved workspace data, if those features have been enabled; and
- other personal data directly attached to that account that is not required to be retained.
Deleting an account does not delete a public website, DNS record or third-party content that you inspected because those items are not owned or hosted by SautiLink.
Delete Telegram preferences
The Telegram preference record is keyed by your Telegram user ID and is not automatically linked to a SautiLink Account. To remove it, include that ID in the request or send a separate request to support.
The stored preference profile currently includes language, compact or detailed report choice, developer-mode presentation and default start view. Deletion does not remove messages that Telegram independently retains under its own policies.
Clear recent targets from this browser
The Cloud Engine homepage may keep a short recent-target list in local browser storage. It is not part of your SautiLink Account and therefore is not removed by server-side account deletion.
You may also clear site data through your browser or operating-system settings. Locally exported JSON, CSV or PDF reports must be deleted from your device by you.
Information that may be retained temporarily
Limited information may remain where retention is reasonably necessary to comply with law, investigate fraud or security abuse, resolve disputes, enforce rights or maintain protected disaster-recovery backups. Retained information is restricted from ordinary product use and is removed or anonymised when the relevant retention purpose expires.
We do not keep an account active merely to claim it has been deleted. Deletion is not the same as temporary suspension or deactivation.
Timing, verification and confirmation
We aim to acknowledge a valid request promptly and normally complete manual deletion within 30 days. Complex identity, security or legal questions may require additional time permitted by applicable law; if so, we will explain the delay.
After deletion, you may lose access immediately and the username may eventually become available for another person. Deleted data generally cannot be restored.
Mobile and desktop app deletion
Before a SautiLink Cloud Engine app that supports account creation is released through Google Play, the Apple App Store or another applicable store, it will include an accessible account-setting control that initiates deletion. This web page will remain available as an external route.
Current stage. Cloud Engine is presently delivered as a web product and Telegram companion. This page documents the current manual process while native or packaged app account controls are still under development.
Need help with a request?
Deletion and account support[email protected]
Privacy and company[email protected]
OfficeUhuru Street, Mwanza, Tanzania
Related policyPrivacy Policy